Fox ESS Australia Online Support
Service Support Videos
How Do I Connect My Product to the Grid?
Fox ESS offers you three options to choose from, meeting the needs of all Australian users. You can choose the appropriate option based on your actual situation.
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Single Phase Storage in Single Phase SiteSolution: H1/KH ＋ 2CTs
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Three Phase Storage in Three Phase SiteSolution: H3 Smart + 6CTs Meter (Three Phase)
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Single Phase Storage in Three Phase SiteSolution: H1/KH + 6CTs Meter (Three Phase)
Got a Question About Fox ESS ?
Check out our FAQs below or get in touch with the team.
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Test123Test123Test123
The installation must be carried out by a certified professional. Before installing the EVSE, carefully read the installation manual and ensure you are familiar with all relevant local electrical regulations to guarantee a safe and compliant commissioning process.
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CT installed but shows reverse power
Flip CT orientation, ensure arrow points toward grid.
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Inverter shows 'No Utility'
Check if AC breaker is closed, GRID wiring correct, and grid voltage within range.
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What happens if CT wiring is wrong?
Inverter shows incorrect power direction, 'reverse flow', or wrong energy statistics.
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Can I control the EV Charger via Bluetooth ? test-acd
The installation must be carried out by a certified professional. Before installing the EVSE, carefully read the installation manual and ensure you are familiar with all relevant local electrical regulations to guarantee a safe and compliant commissioning process.
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No protection class is specified in the technical data, is it I or II ?-test3
The installation must be carried out by a certified professional. Before installing the EVSE, carefully read the installation manual and ensure you are familiar with all relevant local electrical regulations to guarantee a safe and compliant commissioning process.
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Do I need an external FI type A or type B ? test-1
The installation must be carried out by a certified professional. Before installing the EVSE, carefully read the installation manual and ensure you are familiar with all relevant local electrical regulations to guarantee a safe and compliant commissioning process.
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Where to connect battery BMS cable?
Plug into inverter BMS port (RJ45). Use original battery cable, length ≤10m.
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Key points for EPS wiring?
EPS L/N/PE must be connected to a dedicated load circuit. In AU, Neutral of EPS and GRID must be paralleled.
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How to connect a smart meter in parallel system?
Only one smart meter/CT is required; data will be shared to other inverters via parallel communication cable.